How much are delivery costs?

Reebok charges flat rates per address, depending on the delivery method. Rates (incl. GST) are as follows:


Standard delivery

$8.50


Orders over $100 qualify for free standard shipping.

 

How long does delivery take?

*Please allow an additional 5 business days for delivery. With a recent increase in orders and a busy season for our courier, we appreciate your patience whilst we work to get your order to you. Once your order is dispatched you will receive a shipping confirmation. Thank you for your patience. 

 

Standard Delivery: 14-21 business days                                  
 
Your total shipping charges will automatically compute during checkout prior to the completion of your order.
 

Please note:

Our warehouse is closed on public holidays in Melbourne, Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 - 3 working days. During sale periods, orders may take longer to process.

 

 

How long after I receive my shipment confirmation email will I be able to track my order?

Please note that until the carrier updates their system with your tracking information, you will be unable to track your order via the online tracker. Your shipment confirmation email should include a link to track your order online. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email.


 

 

 

Can my delivery address be different from my billing address?

Yes, as long as they're both in the same country. Just enter separate delivery and billing addresses during the checkout process.

 

 

 

Why has my order been Returned to Sender? 
There are two reasons why our courier partner has not been able to deliver your order:
 

•    Incorrect shipping address; or
•    Item has not been collected within required time frame from Australia Post.

See below for more information on next steps.

 

 

 

My order has been Returned to Sender. What happens next? 

Due to the newly implemented restrictions at our distribution centre in Victoria, we're currently unable to re-ship 'returned' orders. As a result, we will process a refund as soon as your order arrives at our warehouse. You can expect a refund within 5-10 business days, as per your original payment method. 


If you have any questions or require support with a re-purchase please reach out to our customer service team here.


We apologise for any inconvenience caused and appreciate your patience at this time. 

 

 

 

What do I do if my question isn't covered here?

We recommend you contact our friendly online shop Customer Service team using the contact information here.